I recently planned a destination wedding with another agency. Upon doing so and immediatley after sending wedding invites the hotel in which my wedding and all invites were sent for was sold out. Meaning my wedding party did not have rooms. Thinking that was a bad situation my agent quit leaving all my guests clueless on who to contact. After horrible customer service, I got in contact with La Macchia Travel Agency. They promptly started cleaning up the mess. They greeted me immediatly with solutions and provided me with new information to send to my guests. My guests and I recieved above and beyond, phenomenal customer service! An agency who truly cares about their people. Thank you so much LaMacchia Travel! You will for now on be my first stop for any travel arrangements!
We just wanted to thank Monica, Tom, and the rest of the LaMacchia Travel team for helping us plan our destination wedding to Riviera Maya. Our wedding day turned out better than we could have ever dreamed of and the trip will be a lasting memory for everyone. We can’t wait to plan our next trip with LaMacchia Travel!